What do you need from me to get started?
Welcome! We will need to meet with you to take you through the product. This meeting will take place on Google Meets and should last roughly half an hour. We will also require the details of the person/company who manages your IT hardware and the person/company responsible for the domain.
How is Stampede implemented at my venue(s)?
Stampede works by integrating with your venue’s access points. From these access points, we can run our captive portal and capture your customer’s data so that you can use it for marketing purposes.
How long will it take to get set up?
We aim to complete the setup within two weeks. If we have all the information we need from the start, set up can be done in less than 24 hours!
Will it cause disruption to my customers and current service?
No disruption will be caused by going live with Stampede. Your customers won't notice a difference other than the addition of a captive portal.
Do you need access on site to set us up?
Stampede set up everything remotely. However, your IT team may occasionally need to spend a short time on-site if access points installation is required.
How will I get training on how to use Stampede?
You and your team will receive training from our Customer Success department. Training will take place in a meeting using Google Meets. We are happy to organise multiple training sessions for larger teams. Its best to get the people responsible for managing your venues’ marketing on this call.
Do you have any training materials I can give my staff?
There are various help articles available at help.stampede.ai, but if you ever get stuck, please feel free to contact our helpful support team at support@stampede.ai.
How do we get support if things don’t work?
Our responsive support team is available:
9:00am - 5:30pm Monday to Friday
9:00am - 5:00pm Saturday to Sunday
You can reach them by emailing support@stampede.ai, through live chat via our website, or you can chat directly through the Stampede product. If you’d rather call, you can reach them on 0131 510 7008.
Do I need to take backups of my customer data?
No data backups will be required. However, you can import your current customer data to our product.
How do I import my existing data?
If you want to upload your current customer data to Stampede, you can use our CSV upload function, which you can find in our product’s marketing tab. You will need to export your data as a CSV file for this to work. If you get stuck, we are happy to help; please get in touch.
If new staff join my business can I book them in for training on using Stampede?
Absolutely! Please get in touch, and we will organise for one of our customer service team to train your staff on our product.
How will you communicate any updates or upgrades on the software?
We’re always looking for ways to improve our offering! You’ll receive emails from our marketing team if we introduce new products or features (which you are free to opt out of). We’ll also send you emails on any planned maintenance or details of any outages. These service emails will keep you informed at all times.
If customers complain about the WiFi service, do I pass them onto you?
Stampede will not affect your WiFi service. If customers report difficulty, you must speak with your WiFi provider.
If my WiFi isn’t working do I contact Stampede?
Your WiFi provider will be responsible in this instance. It would be best if you got in touch with them to report any problems with WiFi stability.
How will I be invoiced going forward?
The billing details you entered when you signed up with us will be used for your monthly payments. Invoices will be sent to the email address you provided on the billing page. You can update your billing details and retrieve invoices within the Stampede product by navigating to Account - Billing - Account History
Can I make changes to my subscription?
Yes! You can start using additional features at any time throughout your contract. Depending on the contract term you have agreed to we can allow downgrades with 30 days notice.