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Booking Custom Email Templates
Booking Custom Email Templates

How to setup your custom booking email templates like booking reminders, confirmations and cancellation emails.

Written by Rory Rorison
Updated over a week ago

Stampede bookings allow you to customise the email templates that will be sent to your customers. This can be customised to suit your brand identity and include any key information your customers might need to know about your venue/their booking.

This section will be broken down into two parts:
Accessing the email template builder
How to use the email template builder

Accessing the email template builder:

  1. Select Bookings on the left-hand side. Then select your venue.

  2. At the bottom of the page click Design.

  3. While on Design at the top left-hand side, select Email Templates.

  4. This will bring up the 4 email templates available. Templates that have a green signal are active, and those with a red are inactive.

    Modify - This email will be sent when a booking has been adjusted either by yourself or by the customer. Note: Customers can only change bookings themselves if you have enabled this option within the booking configuration.
    Confirmation - This will be sent out when a booking has been made either by yourself or by the customer.
    Cancellation - This will be sent out when a booking has been cancelled either by yourself or by the customer.
    Reminder - This will be sent to the customer who made the booking, depending on your settings for reminder emails.

  5. Click on either the template name or the pencil icon to edit the template.

  6. Edit the template to your liking, once you have completed editing your template click on Save When you're ready to set this active, you can click on the active toggle to set these active.

    See How to use the email template builder, for an in-depth guide to the customisation available.

  7. You're done! Customers should start receiving your custom emails.

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