The article introduces Stampede's Loyalty Program, designed to boost customer retention by offering a customised rewards system. Key features include a sign-up form for capturing customer details, a rewards catalogue with redeemable items like discounts and merchandise, QR code integration for easy access, point automation for qualifying actions, and a loyalty dashboard for tracking activity and insights. To set up the program, users should navigate to the Loyalty section in the Stampede dashboard, create a loyalty scheme, configure the sign-up form, and define the rewards catalogue, ensuring it aligns with business needs and customer preferences.
This article provides a comprehensive introduction to the Loyalty Program within Stampede and guides you through the steps on how to set it up.
What is the Loyalty Program?
The Loyalty Program in Stampede enables businesses to create a customised rewards system for their customers.
This program helps increase customer retention by rewarding customers for interactions, such as making bookings, using the venue's Wi-Fi, or writing reviews.
Key features include:
- Sign-up Form: Capture customer details such as name, email, and phone number to easily enroll them in the program.
- Rewards Catalog: Offer a catalog of rewards that customers can redeem using loyalty points, including items like discounts, free drinks, and merchandise.
- QR Code Integration: Customers receive a QR code that they can save in their mobile wallet for quick access to their loyalty account.
- Point Automation: Automatically allocate loyalty points when customers perform qualifying actions.
- Loyalty Dashboard: Track customer activity, popular rewards, and insights for program optimization.
How to Set Up the Loyalty Program
Follow these simple steps to set up your loyalty program in Stampede:
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Go to the Loyalty Section in Stampede Dashboard
- In the Stampede dashboard, locate and click on the Loyalty icon on the left-hand side menu. This will take you to the loyalty program settings.
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Create a Loyalty Scheme
- Once you're in the loyalty section, click on the + button to create a new loyalty scheme. This will allow you to begin customizing your rewards program.
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Configure the Sign-Up Form
- Set up a sign-up form that captures essential customer details, such as their name, email address, and phone number. This form is crucial for enrolling customers into your loyalty program quickly and efficiently. Ensure the form is branded to reflect your business identity.
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Define Your Rewards Catalog
- After setting up the sign-up form, proceed to define your rewards catalog. Add different items that customers can redeem with their loyalty points. These could include:
- Free drinks
- Discounts on future purchases
- Merchandise such as branded items
- For each reward, set the corresponding point value and decide how customers can redeem them. You can customize these to fit your business’s needs and the preferences of your customers.
- After setting up the sign-up form, proceed to define your rewards catalog. Add different items that customers can redeem with their loyalty points. These could include:
Interested in how this works further, give our support team a call 0131 510 7008 or email support@stampede.ai.