How Your Customers Can Sign Up and Add Their Loyalty Card to Their Wallet

Here’s a step-by-step guide you can share with your customers to help them easily sign up and use their loyalty card:

Sign Up with Your Details

• Customers visit your loyalty programme’s sign up which you provide them.
• They enter their name, email address and any other details provided to them in the provided sign-up form.
• After submitting, the process moves to the next step automatically.

Check Your Inbox

• A confirmation email will be sent to the customer’s email address.
• Encourage customers to check their spam or promotions folder if they don’t see it right away.

Open the Confirmation Email

• The email will feature your brand's unique design to build trust and recognition.
• Inside, customers will find a friendly confirmation message and the next steps to add their card.

Click the "Add to Wallet" Button

• Customers will see clearly labelled options for "Add to Apple Wallet" or "Add to Google Wallet".
• They simply click the button that matches their device.

Follow the On-Screen Instructions

• For Apple Wallet: Customers tap "Add" when prompted, and the card is instantly saved.
• For Google Wallet: Customers tap "Save to Google Wallet", following any additional prompts as needed.

Start Using the Loyalty Card

• Once added, the card is ready to use in the customer’s Apple or Google Wallet.
• Customers can access it anytime through their wallet app and start enjoying rewards and benefits.