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Using Stampede Inbox: Navigating and Managing Customer Emails with Ease

Patrick Clover
Updated

In this article, you'll learn how to use the Stampede Inbox to manage email conversations with your customers quickly, clearly, and all in one place. We’ll guide you through how the inbox is structured, what each section does, and how to get the most out of the tools available to you.

 

1. Opening the Inbox

  1. Click on Inbox from the main menu on the left.
  1. You’ll be taken to a split-view layout showing your full list of customer conversations.
  2. At the top, you can toggle between Open and Closed threads to keep track of what still needs attention.

 

2. Understanding the Inbox Layout

The Stampede Inbox is designed to make it easy to keep conversations flowing while keeping customer details front and centre. Here’s a breakdown of what you’ll see:

 

3. Centre Panel – The Conversation Thread

This is where your communication with the customer lives.

  1. All messages between you and the customer appear here in a chat-style format.
  2. You can scroll through the thread to view the entire conversation history.
  3. To respond, just type into the message box at the bottom and hit Send.

 

 

4. Right Panel – Customer Profile

This section gives you helpful context about who you’re speaking to.

  1. You’ll see key details such as:
    • Name – e.g. Bianca Schwartz
    • Visit count – e.g. 9 Visits
    • Customer profile tags – e.g. Monthly Newsletter
    • Booking details, if relevant – e.g. 1 guest, Schwartz & Saffron, 20 Feb 2025 at 1:45pm
  2. This information helps you respond with more personalised, relevant messages.

 

5. Bottom Navigation Bar – Conversation Actions

At the bottom of the screen, you’ll find action icons that let you manage the thread. These include:

  1. Close conversation – Archive the thread once resolved.
  2. Assign team member – Click the icon with a person to assign this thread to a teammate.
  3. Tag conversation – Add tags to help categorise or track themes.
  4. Mark as unread – Useful if you need to come back to the message later.
  5. Start a new conversation – Initiate a new thread with this customer.

These tools make it easy to stay organised and collaborate as a team.

 

Pro Tips for Power Users

  1. Use tags to sort and search for common topics like "Bookings", "WiFi queries", or "VIP customers".
  2. Assign conversations to specific team members to improve accountability and follow-ups.
  3. Always check the customer profile before replying it’s a great way to build a personal connection.