In this article, we’ll walk you through the most common questions about how Stampede’s Loyalty system works in a food hall environment. Whether you’re managing the whole venue or running a single vendor unit, this guide will help you understand how points are awarded, how redemptions work across the hall, and how to get the most from your loyalty setup
1. How does the points accrual process work?
Customers earn points by ordering from any participating vendor and scanning their QR code using the loyalty card scanner on a tablet (or other device). Once scanned, the vendor awards points through their Stampede login.
✅ Each vendor has their own login to the loyalty platform and can use a tablet, laptop, or smartphone to issue points.
2. Can we set a blanket number of points per scan?
Yes, you can. A default number of points — such as 5 points per scan — can be applied across all vendors for consistency.
We also understand that fairness matters. That’s why we can enable points throttling, which limits how many times a customer can earn points within a 24-hour window. This helps reduce the risk of vendors awarding excessive points or topping up friends unfairly.
⚠️ There is an element of trust involved with manual scanning, but management can monitor point activity in the backend.
3. Can customers redeem rewards from any vendor, regardless of where they earned points?
Absolutely. The loyalty scheme is designed to be hall-wide, meaning points earned from any vendor can be redeemed for rewards across the full venue.
For example:
- 50 points – Free coffee
- 150 points – Free side
- 250 points – Free pint of beer
This kind of flexible reward system encourages customers to explore the full food hall — trying out vendors they may not have chosen otherwise.
📢 If a vendor doesn’t want to participate in redemptions, that’s OK – this can be specified in your terms & conditions. However, non-participating vendors won’t benefit from CRM features like quarterly loyalty spotlight emails or dedicated Instagram/TikTok promotions.