The article provides a guide on managing and responding to reviews for a venue. It explains how to access the reviews section, view responses, and filter reviews by criteria such as rating, platform, sentiment, and completion status. Users can reply to reviews and mark them as completed. Additionally, the guide details how to filter reviews by specific pages and highlights the overall rating, review count per rating, and keywords associated with positive or negative feedback. Keywords allow users to easily find reviews mentioning specific aspects like 'staff' or 'service'.
Click on Reviews located on the left-hand side.
Choose Responses to see all reviews from every venue, or head to your page to check only those specific to you.
- While in Responses, you can filter reviews by selecting Review Filters at the top of the page.
- You can reply to customers by clicking the reply button. After reaching out, you can mark it as completed by ticking the checkbox.
Filters include:
- Rating: Sort your reviews by star rating.
- Platform: Filter by the platform where the review was posted, such as Facebook, Google, Tripadvisor, and Stampede (especially for negative reviews that Stampede has kept from being public).
- Sentiment: Sort reviews based on whether they are positive, neutral, mixed, or negative.
- Marked as: This allows you to filter reviews that have been marked as complete or incomplete.
If you want to filter your reviews by specific pages, simply click on the filter dropdown at the top right and select the review page you wish to filter.
On the left-hand side, you'll see the overall rating of your venue(s), the number of reviews per rating, and positive or negative keywords. By clicking on a keyword, you can view reviews that mention it. These could be positive reviews about 'staff' or 'service', while negative reviews might include terms like 'cold' or 'slow'.