In this article, you will learn how to view, organise, and reply to your venue’s reviews in Stampede. This includes filtering reviews by platform, responding to guests, assigning follow-ups to your team, and using insights from reviews to improve your service and reputation.
How It Works
All reviews from connected platforms appear in your Reviews Dashboard.
You can:
Filter by rating, platform, or date.
Reply publicly or privately depending on the review type.
Tag and assign reviews for follow-up.
Track results and sentiment in your reports.
Step 1 – Access Reviews
Open Reviews from your Stampede dashboard to see all feedback across platforms.
Step 2 – Filter and Prioritise
Click into responses and from there sort by rating or platform to find reviews that need a quick response — especially lower ratings.
- You can reply to customers by clicking the reply button. After reaching out, you can mark it as completed by ticking the checkbox.
Filters include:
- Rating: Sort your reviews by star rating.
- Platform: Filter by the platform where the review was posted, such as Facebook, Google, Tripadvisor, and Stampede (especially for negative reviews that Stampede has kept from being public).
- Sentiment: Sort reviews based on whether they are positive, neutral, mixed, or negative.
- Marked as: This allows you to filter reviews that have been marked as complete or incomplete.
Step 3 – Respond
Reply directly from Stampede.
Thank guests for positive reviews.
Acknowledge and apologise for negative ones, offering a way to follow up privately if needed.
Keep your tone friendly, professional, and consistent.
Step 4 – Tag and Assign
Add tags like “food feedback” or “staff praise,” and assign reviews to team members if action is required. Mark them as resolved once handled.
Step 5 – Track Results
Go to Reports to view average ratings, response rates, and trends over time. Use this data to identify areas for improvement.
If you want to filter your reviews by specific pages, simply click on the filter dropdown at the top right and select the review page you wish to filter.
Tips
Respond within 24 hours whenever possible.
Be personal — avoid copy-paste replies.
Turn feedback into action by sharing insights with your team.
Keep your tone consistent across all venues and platforms.
Summary
Managing and responding to reviews through Stampede keeps your feedback organised, your responses consistent, and your guests engaged. By staying on top of reviews, you’ll build stronger relationships, improve your operations, and maintain a great online reputation — all from one easy-to-use dashboard!