In this article, you'll learn how to configure messaging and communication settings in Stampede Bookings.
This section allows you to control how your venue communicates with guests setting custom sender details, messages for large group enquiries, and your marketing opt-in wording.
1. Go to Bookings
Head to Venues from the left-hand navigation bar, then select Bookings to open the dashboard.
(If you have only one venue, selecting Venues will take you straight to your Bookings.)
2. Open Configuration
Scroll to the bottom of the bookings page and click on Configuration. From the menu, and remain in the main configuration tab.
3. Configure Messaging Settings
From the emails section, you can adjust the following:
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Send from Email
Choose the email address that your booking-related messages are sent from. This helps ensure guests see your venue name and not a default Stampede address.
Example: Bianca Schwartz bianca.schwartz@stampede.ai -
Send from SMS
Select the SMS sender name that guests will see when they receive a message. This allows texts to appear branded with your venue’s name.
Example: “The Kneaded Spoon”
4. Marketing Opt-In Text
This text appears at the point of booking where guests can choose to receive marketing communications from your venue.
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Marketing Input Text
Customise the wording to match your brand tone.
Example: “I would like to receive marketing communications from The Kneaded Spoon.”
Guests who opt in here will be added to your Stampede marketing database.
5. Busy Warnings
If a guest tries to book when there's a high volume of covers, you can enable and edit a warning message that will let customers know that there may be a delay in service due.
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Busy warnings
Add a rich text message encouraging guests to contact you directly for larger parties.
Example: “Please get in touch through our enquiries form.”
This message will pop-up when customers try to make a booking at a time where there are a high volume of covers.
Pro Tip:
Keep your message tone clear, friendly, and aligned with your brand voice. This ensures guests know who they’re hearing from—and helps reduce missed messages or confusion around large bookings.