Purpose: Explain the uniqueness of Stampede-supplied hardware, warranty, responsibilities, support boundaries, and when IT still needs to be involved.
Stampede-Supplied Hardware: Setup & Warranty Support
In this article, you’ll learn how Stampede supports venues using hardware supplied directly by our team, what your 6-month warranty includes, and when to contact Stampede versus your IT provider.
If Stampede shipped equipment to your venue, this is the guide that applies to you.
What Stampede Supports
When you receive Stampede-supplied hardware, our team is responsible for:
Hardware Setup & Configuration
Pre-configuring devices where applicable
Providing connection instructions
Assisting with linking hardware to your Stampede account
Troubleshooting hardware faults
Captive Portal & Guest Experience
Including:
Splash page design
Login method configuration
Data collection & authentication
Redirects
Portal testing
Hardware Warranty (6 Months)
Stampede provides a 6-month warranty on all hardware we supply directly linked to the manufacturer.
Covered:
Hardware faults
Device failure
Replacement (like-for-like)
Not covered:
Damage caused by venue staff or contractors
Network misconfiguration by third-party IT providers
Environmental damage (heat, power surges, etc.)
Issues unrelated to the Stampede hardware
If you believe your device is faulty, contact: support@stampede.ai
When to Contact Stampede vs Your IT Provider
| Scenario | Contact Stampede | Contact IT Provider |
|---|---|---|
| Stampede hardware not powering on | ✅ | ❌ |
| Guest portal not loading | ✅ | ❌ |
| Network not broadcasting Wi-Fi | ❌ | ✅ |
| Internet unstable or dropping | ❌ | ✅ |
| VLAN, DHCP, firewall issues | ❌ | ✅ |
| Replacing a faulty Stampede device | ✅ | ❌ |
Need Support?
If you’re unsure whether an issue is hardware-related or network-related, contact support@stampede.ai — we’ll help diagnose the source and direct you to the right team.