In this article, you’ll learn about Stampede’s updated approach to Wi-Fi Captive Portal setup for existing customers. We’re making it easier for venues and IT partners to take the lead on technical configuration, while our team focuses on guiding and supporting you through your setup journey.
1. Working with Your IT Partner
Many of our customers already have trusted IT providers who manage their venue’s network. Under our new approach, we’ll collaborate closely with your IT team to ensure a smooth connection between your Wi-Fi network and the Stampede Captive Portal.
Our role is to guide and support, while your IT team handles the technical configuration of the network. This approach ensures faster setup times and better alignment with your existing systems.
1.1 Liaising with Your IT Team to Begin Setup
Here’s how we’ll get started:
Step 1: Identify and Contact Your IT Team
Once your venue’s onboarding has started, we’ll:
Reach out to your venue’s main contact to confirm the details of your IT provider or network technician.
Add those details to your venue record for easy reference.
Confirm that your IT team will manage the Wi-Fi setup and connection to Stampede.
💡 Stampede doesn’t manage or configure Wi-Fi networks directly that remains in the capable hands of your IT partner. Our team will make sure they have everything they need to complete the connection successfully.
Step 2: Invite the IT Technician to Your Stampede Account
Once we have the IT contact details, we’ll invite them to access your venue’s organisation in Stampede. This gives them the correct permissions to connect your Wi-Fi hardware and complete setup.
Here’s how this works:
Open your Organisation in Stampede.
Go to Settings → IT Support Access.
Click Invite Technician and enter their email address.
Once accepted, they’ll have the access needed to view configuration details and connect your network.
📬 Your IT technician will only have access to the areas required to link the Wi-Fi hardware and captive portal.
Step 3: Share the Correct Setup Guide
Every IT setup is unique depending on the hardware used. We’ll help your IT partner choose the right setup guide from our Knowledge Base:
Your IT partner should:
Follow the correct guide based on their hardware type (e.g., UniFi, MikroTik).
Complete the network connection and routing steps.
Confirm that the network is successfully pointing to Stampede.
💡 Our Support Team remains available to verify the connection on Stampede’s side — such as portal URLs, authentication flow, and guest data sync.
Step 4: Confirm Captive Portal Activation
Once your IT team has completed setup, we’ll ask them to run a quick test:
Connect a guest device to your Wi-Fi.
Confirm the Stampede splash page appears on connection.
Complete the login and check redirection to the internet.
If anything doesn’t work as expected, your IT provider can log a Setup on Existing Hardware support ticket, and our team will step in to review from our side.
Need Help?
We’re always here to assist your IT team and ensure your guest experience runs smoothly. If you need guidance or confirmation that your setup is complete, reach out to support@stampede.ai we’ll be happy to help.