The Overview tab is your at-a-glance control panel for a venue's Wi-Fi setup in SNAPguard. It combines device health, connectivity status, guest activity, and configuration into a single screen. Here is what each section means.
Device Health
This indicator tells you whether the physical router at the venue is reachable by Stampede.
- Online — The device is connected and communicating normally.
- Offline — Stampede cannot reach the device. This may mean the router has lost power, lost internet, or the WireGuard VPN tunnel has dropped.
- Re-check button — Forces an immediate health check rather than waiting for the next automatic poll.
- Last seen X ago — The timestamp of the last successful contact with the device. If this reads "4 months ago", the device has not been seen since that point and action is likely needed.
VPN Connected
SNAPguard uses WireGuard VPN to create a secure tunnel between the venue router and the Stampede platform. This badge shows whether that tunnel is active.
- VPN Connected — The tunnel is up and traffic can flow between the device and Stampede.
- VPN Disconnected / not shown — The tunnel is down. Go to VPN Setup and verify the WireGuard configuration on the router matches exactly what was generated in the setup wizard.
- Open VPN Setup — Takes you to the WireGuard configuration details so you can copy them to the router.
- Show additional checks — Expands a list of diagnostic steps to help you troubleshoot a failed VPN connection.
API Login — Authentication Failed
This section shows whether SNAPguard can authenticate with the venue router's management API (typically RouterOS on MikroTik devices).
- Authentication failed — The credentials stored in Stampede no longer match what is configured on the router. This commonly happens after a password change on the device.
- Fix Credentials button — Opens the credential update flow. You will need the current username and password set on the router to resolve this.
Without a working API login, SNAPguard cannot push configuration changes, read interface data, or manage the device remotely.
Provisioning Active — No Device Linked
Provisioning is the process of linking a physical router to this venue record in Stampede.
- Provisioning Active / Device Linked — A router has been registered to this venue and SNAPguard knows which physical device to communicate with.
- No device linked — The venue exists in Stampede but no router has been associated with it yet. Guest Wi-Fi cannot be managed until a device is linked.
- Setup Wizard button — Walks you through linking a device, generating a VPN config, and completing first-time setup.
What To Do Next
This panel surfaces the most important action required right now. It updates automatically based on the current state of your device health, VPN, API login, and provisioning. Use it as your starting point whenever something looks wrong on the Overview tab.
Recent Connections
A live feed of the most recent Wi-Fi guest sessions at the venue.
| Field | What It Means |
|---|---|
| Name | The guest's name if they registered, or "Anonymous" if they did not complete the portal |
| Status badge | Connected = currently active session. Started = entered the portal but did not complete it. Survey Complete = completed any post-connection survey |
| Device | The type of device the guest connected from (e.g. Apple iPhone, Apple Macintosh) |
| Time | How long ago the session started |
View All opens the full Activity log with filtering and export options.
Guest Experience — Portal Funnel & Conversion
This section shows how guests are moving through your Wi-Fi portal from first connection through to completing registration.
Summary Metrics
| Metric | What It Means |
|---|---|
| Devices | Total unique devices that connected to the Wi-Fi network |
| Started | Devices that reached the splash portal |
| Completed | Devices that completed registration (submitted the form) |
| Rate | Completion rate — the percentage of started sessions that converted to a full registration |
Stage Breakdown Table
Each row represents a step in the portal journey.
| Stage | What It Means |
|---|---|
| Connected | Device associated to the Wi-Fi network — 100% baseline |
| Registration | Device reached the registration/splash page |
| Connected (post-form) | Device was granted internet access after submitting the form |
| Portal | Device interacted with additional portal content (surveys, upsells, etc.) |
The Drop column shows how many devices fell off between that stage and the previous one. The Time column shows median time spent at that stage.
- Sample: 33 impressions — The funnel is based on 33 sessions.
- Median completion: 2s — The median time from starting the portal to completing it was 2 seconds. An unusually low number like this may indicate the portal is completing very quickly or that the timer is measuring a specific micro-step rather than the full journey.
Journey Report link opens historical trend data so you can track conversion rate over time.
Device Information
Shows technical details about the linked router pulled directly from the device via the API.
- If this reads "No provisioning data available. Device may not be linked." it means either no device has been linked to this venue, or the API login is failing and Stampede cannot retrieve the data.
- When populated, this section shows model, firmware version, serial number, and other hardware details.
Auto-Updates
Controls when SNAPguard automatically pushes firmware and configuration updates to the device.
| Setting | What It Means |
|---|---|
| Update Time | The time of day (in venue local time) when updates are applied. Default is 03:00 (3am) to minimise guest disruption |
| Channel | Stable = only receives tested, stable releases. Other channels (e.g. Beta) receive newer but less tested builds |
Click Save after changing either setting. Updates are only applied at the scheduled time unless manually triggered.
Interfaces
Lists the network interfaces active on the linked router — for example WAN, LAN, and individual SSID/VLAN interfaces.
- 0 active / 0 total — No interfaces found — Either no device is linked, the API login is failing, or the device has not yet been provisioned with a configuration. Once a device is linked and the API connection is healthy, this section will populate with the live interface list including IP addresses and traffic counters.