Venue staff can manually create walk-in bookings via the Bookings dashboard under Venues. After selecting the venue, choose a view like Day Planner, List View, or Floor Plan. In Day Planner, click the Person + Icon to enter party size, duration, table assignment, and optional guest details, then confirm the walk-in. The booking appears in green until seated, then changes color with a timer. This tool is ideal for quickly adding bookings that have not been booked previously.
1. Go to Bookings
Venue Staff can manually create walk-in bookings by heading to Venues from the left-hand navigation bar, then selecting Bookings to open the dashboard.
(If you have only one venue, selecting Venues will take you straight to your Bookings.)
1.5. Select Venue
If you have multiple venues, select the correct venue that you are looking to make a booking on.
2. Choose Your View
You can add a walk-in from multiple views in the system:
- Day Planner
- List View
- Floor Plan
3. Add a Walk-In via Day Planner
In the Day Planner, simply click the Person + Icon to open the walk-in pop-up.
From here, enter the following:
- Party Size: Use the quick-select buttons (e.g. 1–6 guests).
- Duration: The default is set to 2 hours, but can be adjusted.
- Table Assignment: A table will be automatically suggested, but you can click to change it if needed.
- Guest Details (Optional): Allows you to enter the customer's details, name, email, and phone number if applicable
Click Walk-in to confirm and add the booking.
4. View Your Booking
Your new walk-in will now appear in the Day Planner. Walk-ins are highlighted in Green until you click on Seat Guest. This will change the colour to orange and begin a countdown timer for the seating duration
You can click on the walk-in to make updates or convert it to a full booking by adding guest details later if needed.
💡 Pro Tip:
The walk-in tool is perfect for busy service times when you need to quickly add bookings without slowing things down. Just tap, set the basics, and you're good to go.