In this article, you’ll learn how customers earn loyalty points automatically through actions like bookings, Wi-Fi logins, and reviews. You’ll also learn how customers are notified once points are awarded.
Step 1: Loyalty Point Triggers
Stampede allocates points automatically when customers complete specific actions. These are set up through loyalty automations in your dashboard.
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Booking a Table
When a booking is marked as “Arrived”, the customer is awarded points—confirming that they attended in person. -
Connecting to Wi-Fi
When customers connect to your venue’s Wi-Fi network, they receive loyalty points automatically. -
Leaving a Review
If a customer leaves a review after their visit, they can be rewarded with points through Stampede’s automation setup.
👉 Learn how to configure each trigger here:
How to Set Up Loyalty Automations
Step 2: Customer Notifications
Once points have been awarded, the customer’s Loyalty Card will automatically update in their Apple or Google Wallet to reflect their new points balance.
They will also receive an email notification confirming that points have been added—this acts as both a receipt and a gentle reminder to check their rewards.
This combination of real-time updates and follow-up communication helps increase engagement and encourages customers to check their card more frequently.