In this article, you'll learn how to guide customers who want to unsubscribe from marketing emails or manage their communication preferences through Stampede.
If a customer asks how to unsubscribe from your marketing emails or manage their data permissions, here’s everything you need to know so you can guide them confidently.
Unsubscribe via Email Footer
All marketing emails sent through Stampede include an “Unsubscribe from our emails” link at the bottom.
To advise your customer:
“You can unsubscribe by opening one of our emails and clicking ‘Unsubscribe from our emails’ in the footer. Once you click that link, you’ll be removed from our marketing list.”
This method only unsubscribes them from your venue’s emails, if they’ve signed up with other venues using Stampede, they’ll need to unsubscribe from each one individually.
Email Footer Copy (Visible on All Marketing Emails)
At the bottom of each email, recipients will see the following text:
“Don’t want to get emails like this? [Unsubscribe from our emails]”
What Happens After Clicking “Unsubscribe”
Once a customer clicks "Unsubscribe from our emails", they’ll be taken to a preferences page where they can:
- Confirm they want to unsubscribe
- Manage or update their communication preferences
Confirmation Message
After updating their preferences, the guest will see a confirmation message letting them know their changes have been saved successfully.
Need Help?
If a guest is struggling with unsubscribing or logging into the portal, you’re welcome to direct them to our support team at support@stampede.ai , we’ll be happy to assist them directly.