This means the site isn’t authorised to connect usually because credentials are missing, the controller is offline, or the network isn’t connected. The customer should ask their IT provider to review their controller access and internet connection.
What this means
This means the device or site is trying to connect but isn’t authorised — the system can’t log in or connect to the correct controller.
Common causes
The site is not connected to the network
Incorrect or missing authorisation credentials
Issue with the unified controller (not a Stampede problem)
How to fix it
Check that your site is online and connected to the internet.
Confirm the correct login credentials are being used.
Reconnect your site to the unified controller if necessary.
Please contact your IT provider or the person who manages your network setup to check your controller credentials and connection.
If you still need help after that, please reach out to our Support Team via chat — we’ll take a look from our side.