This means access has been blocked or removed usually from changes in a UniFi controller (e.g., revoked permissions, deleted site, or password updates). The customer should contact their IT company or whoever manages their network setup to restore access.
What this means
The system tried to connect but was denied access typically due to changes in account permissions.
Common causes
Network Access revoked to the UniFi controller
Password has been changed
The account Stampede uses to log in has been deleted
The site we’re trying to access has been removed
How to fix it
Check your UniFi controller for access permissions.
Make sure the login credentials used by Stampede are still valid.
If the site has been deleted, recreate or restore access.
Please ask your IT company or the person who manages your network controller to review the account permissions.
If you still see the error after checking with them, please contact our Support Team via chat and we’ll look into it with you.