This error means Stampede tried to connect to a site that doesn’t exist or has been removed. Please ask the IT provider who set up the captive portal to confirm the site still exists in the controller setup.
What this means
This means the system is trying to connect to a site or venue that doesn’t exist in the network or has been removed.
Common causes
The venue ID or serial number doesn’t exist
The site was deleted or renamed
Incorrect login or configuration details
How to fix it
Double-check the venue ID or serial number entered.
Confirm the site still exists in your Stampede or controller setup.
If deleted, recreate the site or contact your administrator.
Please reach out to your IT company or the person who manages your captive portal setup to confirm your site details.
If you’ve checked that and still see the error, please contact our Support Team via chat so we can help investigate.