In this article, you’ll learn how customers can add their Loyalty Card to their Apple or Google Wallet directly from the confirmation email. Once added, the card can be accessed any time to view points, rewards, and referral links (if enabled).
Step 1: Open the Confirmation Email
After signing up to your loyalty scheme, customers will receive a confirmation email from your venue. This email includes a personalised welcome message along with options to add their card.
Step 2: Click the “Add to Wallet” Button
In the email, customers will see two buttons:
- Add to Apple Wallet
- Add to Google Wallet
They should choose the one that matches their device.
Step 3: Follow the On-Screen Prompts
Depending on the device, the process is slightly different:
- Apple Wallet:
Tap Add when prompted. The Loyalty Card will be saved directly into their Wallet app.
- Google Wallet:
Tap Save to Google Wallet and follow any additional prompts. Once saved, it will appear in the Google Wallet app.
Step 4: Access the Card Anytime
Once saved, the Loyalty Card can be accessed at any time from the customer’s Wallet app. From here, they can:
- View their current points balance
- Check available rewards
- Use their referral link (if referral mode is enabled)
- Scan their QR code at your venue for redemptions